Hi, I’m Stephanie Roumain.

My career has been built inside behavioral healthcare — more than fifteen years across residential, outpatient, structured sober living, and multi-site treatment organizations. From inside each of those roles, the same pattern surfaced: every team I worked with had significant but fixable issues holding them back from operating at their best.

The challenge was rarely seeing the problems. It was finding the time to address them. In treatment, the day moves fast — clinical needs come first, the next admission is already on the way, and the strategic work that would make tomorrow easier keeps slipping to next quarter.

I founded Gracepoint Advisory to be that work — the focused capacity to take on what executive teams don't have the bandwidth to address themselves. The work standing between an organization and its more efficient, more sustainable self.

Approach

Gracepoint was founded on the belief that operational excellence and clinical integrity strengthen each other. The strongest behavioral healthcare organizations are not the ones that choose between the two — they are the ones that build operational systems sturdy enough to let clinicians do their best work.

Engagements are specific to the problem, not to a methodology. Every recommendation is grounded in the realities of running the business — staffing models that hold up, documentation workflows that survive audit, financial reporting that supports decisions in real time. Practical, data-driven, and always anchored in the conditions that make exceptional care possible.

Experience

Gracepoint Advisory is founded and led by Stephanie Roumain, MS — a behavioral healthcare operator with more than ten years of senior leadership experience and a Master's in Healthcare Delivery complementing her operational background. Stephanie has held multi-site operational responsibility across the full continuum of behavioral healthcare. Her work has spanned founder-led organizations, growth-stage operators, and pre-sale advisory engagements.

  • Pre-Sale Operational Consultant, The Haven at College (2025)

    Operational management of virtual IOP and program development for in-person outpatient young adult mental health and addiction services. P&L oversight in partnership with the CEO and accountant; DHCS, Joint Commission, and accreditation compliance; end-to-end HR operations and billing compliance protocols.

  • Director of Operations, Launch Centers & Riviera Recovery (2020–2025)

    Multi-site oversight of an outpatient mental health and addiction treatment facility and adjunctive structured living homes serving young adults and their families. Full P&L responsibility, annual budget development, Joint Commission re-accreditation, and integrated clinical-housing communication to ensure continuity of care.

  • Program Director & Administrator, Elevation Behavioral Health (2018–2020)

    Multi-site responsibility across two licensed residential facilities (DSS social rehabilitation and DHCS substance use) and an outpatient program serving approximately 200 clients per year. Direct oversight of 30 staff, new-facility licensure applications, and growth from one to three residential houses.

  • Director of Operations, The Control Center (2015–2018)

    Full administrative responsibility for a mental health outpatient practice. Patient billing, insurance claim oversight, integration with the clinical leadership team, and authorship of the company's first operations manual.

  • Director of HR / Insurance Manager, Community Recovery (2014–2015)

    Insurance authorization for chemical dependency and mental health services; talent recruitment, staff policy development, and performance management.

Education and credentials:

  • M.S., Science of Healthcare Delivery

    Arizona State University, College of Health Solutions

  • B.A., Psychology & Business

    New York University

  • Lean Six Sigma, Green Belt

  • Vistage Worldwide Emerging Leader Program